100% of opening hours as advertised in the Library Website, Opening Hours.
Requests for new books and audiovisual materials
85% fulfilment of all ordered titles within 3 months.
Availability of library materials
All new journal issues available within 7 working days. Catalogue and process 100% of urgent items within 3 working days, and 90% of non-urgent materials within 3 weeks of receipt.
Response time to user complaints
2 working days.
Membership registration
No registration required for students from Sunway University, Sunway College KL and Sunway International School Years 11 and 12, IB 11 and 12. For other students and staff, online registration via Library Homepage.
Access to library materials
At least 95% of materials are found at their correct locations.
Information Skills sessions for students
Achieve 75% satisfaction rating for 90% of sessions.
Reference enquiries
Achieve 75% satisfaction rating for 90% of Help Desk Enquiries.
Document delivery
90% fulfilment rate. Deliver documents to DocDel requestors within 5 working days.
Students – User ID is student ID and PIN by default is 1234 Staff – User ID is the Serial Number at the back of the staff card and PIN by default is 1234
All registered members can enter the Library using Facial Recognition. If you have difficulty scanning your face, please get assistance from the Service Counter Staff.
